Příspěvků na fóru

bdarmanali2022
07. 4. 2022
In OUTDOOR FITNESS FORUM
As a customer service manager, you've probably wondered what essential customer service skills are and if they can really be taught. The answer to this last question is an unequivocal “yes”. Of course, it is important to hire the right people. But what happens after hiring is just as important. As a manager, there are many things you can do to get the best performance from your agents. To maximize performance, it's imperative that you treat your employees well so they don't burn out, provide powerful and easy-to-use help desk software, and provide the necessary training to avoid common customer service mistakes. Beyond that, it's important to teach your agents the skills they need to succeed in the world of customer service. The employee data three essential skills for good customer service are communication, time management and product knowledge. Two colleagues working on monitors on the same desk, with floating chat bubbles and check marks floating above their heads These three skills can be taught and learned on the job. But where companies have big budgets and long timelines to teach agents these skills, small and medium-sized business owners and managers need to do it quickly and affordably. Never scared. I am here to help you !3 essential customer service skills to teach your team today Let's take a look at why these three skills are important to cultivate within your customer service team and some practical tips to help you get there.1. Active Listening Good communication reduces misunderstandings, builds trust and saves time, all essential elements of excellent customer service. Everyone communicates, but some of us are better than others. If your agents aren't natural communicators, don't worry. Encourage your agents to start their journey to better communication by honing their listening skills. This is where many customer-facing professionals fail.
0
0
2
bdarmanali2022
Další akce